• Intake and Peer Recovery Specialist

    Job Location US-MN-St. Paul
    Job ID
    Mental Health/Social Services
    Contract Status
    Authorized Hours
  • Overview



    Helps coordinate the intake process for the patients. Manages schedules and all patient admissions and appointments in the scheduling system. Performs patient admitting functions and enters their information into the system, verifies insurance eligibility and obtains insurance authorization. Provides peer support and counseling for patients, assisting with self-advocacy skill building for patients going through substance abuse treatment.





    • Answers multiple phone lines, taking calls from patients, family members, physicians, other hospital staff and external customers

    • Triages phone calls in a timely and professional manner

    • Schedules appointments for inpatient admission intakes, ensuring that accurate client and clinical information is passed along to appropriate persons and/or departments

    • Identifies patient needs, verifies insurance coverage and obtains appropriate authorization

    • Maintains patient confidentiality in all aspects of the job and understands Release of Information policies and procedures

    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

    • Attends daily 2700 team meeting to prepare each day for admissions, discharges and insurance concerns

    • Acts as a liaison between other departments in communicating pertinent information

    • Actively participates in creating and implementing improvements within the department

    • Supports patients in collaborating with providers regarding medication effectiveness, side effects and ongoing educational needs

    • Documents patient information in Epic and/or other electronic system in accordance with program standards, department policies/procedures

    • Works with patients and staff in developing and implementing person-centered individual treatment plans including recovery goal setting

    • Assist patients with advocating for their needed services and entitlements

    • Provides peer intervention to patients regarding, but not limited to, symptoms of mental illness, coping skills, relapse prevention and community resource connections

    • Models power of recovery framework by offering hope and reassurance to patients, employees and mental health leadership

    • Maintains knowledge of, and complies with, all relevant laws, regulations, policies, procedures and standards

    • Actively participates in creating and implementing improvements

    • Performs other responsibilities as needed/assigned



    • High school graduate or equivalent required

    • Certified Peer Recovery Specialist (CPRS) through Peer Recovery Center required

    • Basic Life Support (BLS) required

    • Certified Peer Recovery Specialist (CPRS) upon hire or within 3 months of date of hire

    • Secretarial experience in a medical setting or equivalent required

    • Previous scheduling and computer experience preferred

    • Must have a minimum of one year in recovery from substance use disorder

    • Achieves thoroughness and accuracy when accomplishing a task

    • Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection

    • Builds effective partnerships with medical staff, physicians, fostering open lines of communication and establishing trust

    • Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole

    • Gathers information that reflects the patient's perspective

    • Advocates and brings resolution to customer concerns

    • Effective in mediating with third party payers on behalf of the patient

    • Provides patient educational information appropriate to the developmental level, learning needs, readiness, cultural values, and beliefs of patients and families

    • Identifies problems, determines accuracy and relevance of information

    • Utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations

    • Knowledge of appropriate data collection policy and procedures, filing systems, data management systems, and programs

    • Ability to compile, assimilate, organize, and store printed and electronic information accurately


    About HealthEast

    At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.


    We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.


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