HealthEast

  • Customer Service Rep Care Connection

    Job Location US-MN-South St Paul
    Job ID
    2018-10671
    Category
    Administrative/Customer Service
    Contract Status
    NH
    FTE
    0.20
    Shift
    Days
  • Overview

    Answers and directs calls on the Care Connection telephone line, providing prompt and accurate information to consumers in the communities served by HealthEast.

    Responsibilities

    • Maintains knowledge of, and complies with, all relevant laws, regulations and policies, procedures and standards.
    • Actively participates in creating and implementing improvements to achieve clinical, satisfaction and/or efficiency outcomes.
    • Answers incoming calls for HealthEast Care Connection Telephone Service.
    • Accurately assists the needs of the caller and answers questions or refers caller to the appropriate resource.
    • Maintains documentation to support Care Connection activity.
    • Participates in on-going Care Connection program development to ensure that service meets customer needs.
    • Maintains knowledge of, and contributes to, the development of Care Connection performance standards relation to dissemination of information.

    Qualifications

    • High school graduate or equivalent
    • 2 years previous customer service experience. Experience in health care field is preferred.
    • Computer Skills Basic: Ability to use a computer and applications that are associated with performing basic work tasks (use a mouse, navigate in Windows, Outlook, etc).
    • Coordination: Integration of activities, structures, and responsibilities so that resources are used most effectively to meet objectives.
    • Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection.
    • Multi-Cultural Communication: Ability to interact effectively with people of different cultures. Cultural competence comprises four components: (a) Awareness of one's own cultural worldview, (b) Attitude towards cultural differences, (c) Knowledge of different cultural practices and worldviews, and (d) cross-cultural skills.
    • Problem Solving: Identifies problems; determines accuracy and relevance of information; utilizes appropriate tools and staff resources along with sound judgment to generate and evaluate alternatives, and to make recommendations.

     

    About HealthEast

     

    At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.

     

    We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.

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