The Quality and Pt. Safety Specialist is responsible for the collaborative development, implementation, and management of a quality and patient safety assessment and performance improvement program for regional acute care services. Experience in Quality/Pt. Safety concepts, Performance Improvement, and regulatory requirements are foundational. Experience in leading multidisciplinary teams (including physicians, leaders, and staff), and assisting in accreditation/ regulatory readiness and surveys. Extensive experience in Quality, Performance Improvement, data interpretation, software knowledge and management for event reporting, and regulatory requirements.The Quality and Patient Safety Specialist investigates/explores complex organizational issues in order to identify and develop priorities for improvement. This role is responsible for developing process/performance improvement plans, directing/managing implementation teams, assure long-term success, and bringing projects to completion. Serve as an expert who possesses the knowledge and skill required to facilitate breakthrough improvement in key processes that support overall objectives of quality and pt. safety across the organization, and at the entity/region of support. Work with front line staff on improvement efforts.
Certified Professional in Healthcare Quality (CPHQ) through Healthcare Quality Certification Board preferred
10+ years nursing or healthcare experience with some quality/patient safety, and process improvement and/or project management experience or three years leading performance improvement efforts utilizing formal tools and methodology required
3 years management experience preferred
Knowledge of quality, patient safety and improvement principles, tools and methods
Knowledge of regulatory requirements, including Joint Commission and CMS preferred
Computer skills in Microsoft Word, Excel, Visio, and PowerPoint
Data management and assessment skills
Clinical knowledge base with review and assessment of clinical records and data
Evidence-Based Practice knowledge and skills
Change Management: Skilled in consulting with individuals and groups navigating through significant changes
Influencing: Uses appropriate interpersonal skills and techniques to gain acceptance for ideas or solutions. Uses influencing strategies to gain genuine agreements; seeks to persuade rather than force solutions or impose decisions or regulations
Interpersonal Communication: Skilled in developing effective rapport with customers, co-workers, or families, actively listening to develop a positive connection
Interpersonal Savvy: Relates well to all kinds of people, builds rapport easily, builds constructive and effective relationships, uses diplomacy and tact, can defuse even a high-tension situation comfortably
Organization: Effective management of projects, deadlines, and work load prioritizing; putting things together in an orderly and functional whole
Project Management: Knowledge of the principles, methods, or tools for developing, scheduling, coordinating, and managing projects and resources, including monitoring and inspecting costs, work, and contractor performance
Time Management: Uses his/her time efficiently, accurately scopes out length and difficulty of tasks and projects, breaks down work into processes, develops schedules and tasks, anticipates and adjusts for problems. Strong attention to detail
At HealthEast, our patients are our neighbors and we are dedicated to their, and our, optimal health and well-being. We are guided by our faith-based heritage, a call to healing that respects the dignity and culture of every person. We empower our patients with user-friendly access to their health information, dependable service, and affordable, high-quality care.
We put new, more efficient models of care into practice, allowing our 7,500 employees and 850 physicians to focus on what’s important: providing compassionate health care that puts the patient and their needs first. With 14 clinics, home care, a medical transportation center, and four hospitals — Bethesda Hospital, St. John’s Hospital, St. Joseph’s Hospital, and Woodwinds Health Campus — we provide excellent family health and specialization, including primary, maternity, orthopaedics and post-acute care.